Effective Date: 05.15.2023

This Privacy Policy governs the manner in which Elite Tree Service collects, uses, maintains, and discloses information collected from users on our site and within our system.

1. Personal Information Collection

We may collect personal identification information from users in various ways, including, but not limited to, when users visit our Site, register on the Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or interact with other activities, services, features, or resources we make available. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information (if applicable). Users may, however, visit our Site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. 

2. Non-personal Information Collection

We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer or device used, technical information about users’ means of connection to our Site, such as the operating system and the internet service providers utilized, and other similar information.

3. Web Browser Cookies

Our Site may use “cookies” to enhance user experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

4. How We Use Collected Information

We may collect and use users’ personal information for the following purposes:

• To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.

• To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from users.

• To process transactions: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

• To send periodic emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

5. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

6. Sharing Your Personal Information (continued)

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes. 

6. Compliance with Laws

We will disclose your personal information if required by law or if we believe that such disclosure is necessary to comply with a court order or legal process, to protect and defend our rights or property, or to prevent or investigate potential illegal activities or violations of our terms of service.

7. Changes to this Privacy Policy

We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8. Your Acceptance of these Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.